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These terms set out the rules that govern your account on gbg99 — covering how you access the platform, how transactions are recorded, and what responsibilities sit with you and with us. Access and eligibility depend on your local law and the eligible regions we serve, so read these conditions carefully before using any part of the site.
By creating an account and using any part of this platform — whether that is funding your wallet through Rocket, sending a transfer via Upay, arranging a Bank Transfer, or accessing any game lobby — you confirm that you have read, understood, and accepted these terms in full. These terms form the complete agreement between you and us. Where a specific feature, information, or payment route carries its own supplementary conditions, those conditions sit alongside these terms and are read together with them; they do not replace the base agreement. We reserve the right to update these terms when our operations, product features, or applicable rules require it. When we make a material change, a notice will appear in your account area or on the relevant page. Continued use of your account after a change is published constitutes your acceptance. If any clause in these terms is found to be unenforceable under applicable law, the remaining clauses continue in full force. Availability of account features and payment routes — including Rocket, Upay, and Bank Transfer — depends on your location and on whether your jurisdiction falls within our eligible regions. We do not make legal certainty claims; access is always subject to local law and our current eligible region list.
These terms apply specifically to your registered account, the transactions you initiate through that account, and the content we make available within the platform. They do not extend to third-party services that operate independently of us. Understanding the boundary helps you know where our obligations end and where a third party's own terms begin.
These terms govern how you open, maintain and close your registered account. This includes login credentials, identity verification steps shown in the account area, session behaviour and the conditions under which we may suspend or close an account at our discretion or yours.
Every deposit, withdrawal and internal transfer recorded against your account wallet falls under these terms. The payment rails available — Rocket, Upay, Bank Transfer — each carry the processing conditions displayed at the time of the transaction; those conditions are part of this agreement.
Game titles, lobby pages, promotional notices and any written or visual material published on this site are covered by these terms. You may not reproduce, distribute or commercially use any site content without our written permission. Game availability may vary by eligible region.
Links to external sites, game studios whose titles appear in the lobby, and payment processors operating their own platforms are independent of this agreement. Their own terms and privacy policies apply to your use of those services. We do not accept liability for third-party conduct or availability.
These terms are not one-directional. You have concrete actions available to you at any point in your account lifecycle. You can review every transaction recorded against your wallet — deposits made through Rocket or Upay, Bank Transfer confirmations, and any internal credits or debits — directly from the transaction history section of your account. If you believe a record is incorrect, you can raise a correction request through the support route described on the contact page. Your account details, including the mobile number or email address linked to your profile, can be updated by following the verification steps shown inside the account settings area; we do not allow changes that bypass those steps, as they exist to protect your wallet. If you have a question about how a specific term applies to your situation — for example, whether a particular payment route is available in your region, or how a pending transaction is handled — our support team can provide clarification. You also have the right to request account closure at any time, subject to any outstanding balance or pending transaction being resolved first.
Open the transaction history inside your account to see a full log of deposits, withdrawals and transfers. Rocket, Upay and Bank Transfer entries each show the amount, date and status recorded at the time of processing.
Account details can be updated through the settings section following the verification steps displayed there. Changes to payment-linked details require identity confirmation as shown in the account area — we cannot bypass those steps on your behalf.
If a term is unclear or you want to know how a specific rule applies to your account, contact us through the published support routes. We will respond with a specific answer rather than a generic policy copy-paste.
You may request that your account be closed at any time. Any balance remaining in your wallet at the time of closure is subject to the withdrawal process; no pending transactions will be cancelled without your confirmation.
If a section of these terms is unclear, or if you need to raise a dispute about a transaction recorded on your account, the routes below are the ones we actively maintain. We do not list channels that are not monitored. Choose the route that matches your query type — account access questions, payment records, or a general terms question — and include your registered account reference so we can locate your records without delay.
The live chat button is visible when you are logged into your account. Use it for immediate queries about a transaction status, an account access issue, or a question about how a specific term applies to your current situation.
For written records of a terms-related query or a correction request, email our support address published on the contact page. Include your account ID and the specific clause or transaction reference you are writing about so the response is precise.
The help centre on the site contains published answers to common terms questions — covering account closure, transaction records, payment route eligibility and how updates to these terms are communicated. Check there first before opening a live query.
We handle the obligations within these terms through specific account controls and published processes, not through abstract policy statements. Here is how each area works in practice so you know exactly where to look.
Your account credentials are stored with encryption. If you suspect unauthorised access, use the account settings page to change your password immediately and contact support through the published live chat or email route. We do not ask for your password through any support channel.
Transaction records and account activity logs are retained for the period required by the applicable rules of the eligible regions we serve. You can view your own records in the transaction history section at any time while your account is active.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect how certain account pages load on your device.
If you believe a term as applied to your account is incorrect or inconsistent with what was communicated at the time you accepted it, contact us in writing via the email route. We will review the specific clause against the version of the terms in effect at the relevant date.
These are the questions we receive most often about how the terms work on this account. Each answer refers to a specific step or section so you know exactly where to act.
Yes. Every transaction you initiate through your account wallet — including deposits and withdrawals via Rocket, Upay or Bank Transfer — is covered by these terms. The specific processing conditions for each payment route are displayed at the point of the transaction and form part of this agreement.
When we make a material change to these terms, a notice appears in your account area or on the relevant site page. Continuing to use your account after that notice is published means you accept the updated version. We do not make changes silently; the notice is the signal.
Eligibility depends on your local law and the eligible regions we currently serve. We recommend checking the eligibility information in the account registration area or contacting support before funding your wallet. Access is not available in all jurisdictions.
Any balance remaining at the point of closure is subject to the standard withdrawal process. We will not cancel a pending withdrawal without your confirmation. The steps for initiating a withdrawal are shown in the account wallet section before closure is finalised.
Open the transaction history in your account and locate the specific entry. If the record appears incorrect, contact us via the email support route with your account ID and the transaction reference. We will review it against our records and respond with a specific finding, not a generic reply.
Send a written query to our email support address, citing the specific clause and the date of the action in question. We will check the version of the terms in effect at that time and provide a written response. Live chat is available for urgent account access issues while a formal query is in progress.