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At gbg99, your account data belongs to you — and this policy explains exactly how we collect, store, and use it. Access and eligibility depend on your local law and eligible regions; what we describe here applies to accounts created through gbg99.
This policy sets out how gbg99 processes personal information linked to your account. When you open an account, we collect the details you submit — your name, contact information, and payment references such as your Rocket mobile number or Upay account identifier. We use that information to run your account, process transactions via Bank Transfer or other configured rails, and respond to support requests you raise. We do not sell your personal data to third parties. Information shared with payment processors — including Rocket and Upay — is limited to what those services need to complete a transaction you initiated. We retain transaction records for as long as your account is active and for a further period required by applicable rules in your region. If you close your account, we will tell you the retention period that applies. Cookies and similar tools help us keep your session active and remember your payment preferences. You can adjust cookie settings in your browser at any time, though some account features depend on session cookies to work correctly. For any questions about how your data is handled, the contact routes in the Support section of this page are the right place to start.
This policy applies to all data you provide when opening or using your gbg99 account — login details, contact information, and identity verification records. It covers how we store and use that data within our platform. Availability depends on your local law and eligible region.
Payment activity processed through Rocket, Upay, or Bank Transfer is within scope. We keep a transaction log in your account area so you can review past deposits and withdrawals. We do not modify or delete individual transaction entries outside of a formal dispute process.
General site content — game lobby pages, promotional notices, and category listings from studios such as Microgaming and CQ9 — is outside the scope of personal data. Browsing the lobby does not create a data record unless you are signed in and interact with a tracked feature.
Payment processors and game content providers operate under their own privacy terms. When a transaction moves through Rocket or Upay, that provider's policy also applies to the data they receive. We are not responsible for the data practices of third-party services you reach from our platform.
You have practical choices over your account data, and acting on them does not require legal expertise. The account settings area shows the personal details we hold on file — your registered contact number, payment method references, and verification status. If any detail is incorrect, you can update it directly from the settings page or ask our support team to make the correction on your behalf. If you want to know what data we hold about you, raise a data inquiry through the contact routes listed below. We will confirm what records exist and, where the request is straightforward, respond within a reasonable period. For Rocket or Upay payment references you believe are linked incorrectly to your account, include the transaction date and amount in your message so we can locate the record quickly. You may also request that we delete your account and associated data. We will explain any retention obligations that prevent immediate deletion — for example, transaction records that must be kept for a regulatory period — before proceeding.
Open the account settings page while signed in to see the data fields we hold. Transaction history is in a separate tab, showing each Rocket, Upay, or Bank Transfer entry with its date and status.
Update your contact number or payment reference directly in account settings. If a field is locked, contact support with the corrected detail and your account reference number to have it amended.
Send a data inquiry through the support routes on this page. State your account email and the specific record or field in question. We will confirm receipt and follow up with what we hold.
A closure request removes your active account. We will outline which records are retained after closure, the reason for retention, and the period that applies before they are removed from our systems.
Open the chat widget from the account area while signed in. State that your query relates to the privacy policy or a specific data record — the team will route it to the right person.
Send a written data inquiry to the support email address published on the Contact page of gbg99. Include your registered account email and a clear description of the record you are asking about.
The Help Centre linked from the footer covers common account and data questions. If your question is not answered there, use the chat or email routes above to escalate it directly.
Your account is protected by password authentication. We do not store your password in plain text. If you suspect unauthorised access, change your password immediately from account settings and contact support to flag the incident for review.
We use session cookies to keep you signed in and functional cookies to remember your payment method preference — for example, whether you last used Rocket or Bank Transfer. You can clear these in your browser settings; doing so will sign you out of the current session.
We keep account records for as long as your account is active. After closure, transaction records tied to Rocket, Upay, or Bank Transfer activity are retained for a period determined by applicable rules in your region. We will state that period clearly when you request closure.
If this policy changes in a way that affects your rights, we will post a notice in the account dashboard. To ask about a specific change or request a previous version of this policy, use the email inquiry route listed in the Support section above.
We collect the information you enter during registration — your name, contact number, and email address. If you add a Rocket or Upay account for payments, we store a reference to that payment method. We also log transaction activity and the device type used to access the account.
Yes, but only the data needed to process a transaction you started. When you deposit via Rocket or Upay, we pass the payment reference and amount to complete it. We do not share browsing history or game activity with payment providers.
Sign in and open account settings — your registered contact details and payment references are visible there. For a full data record, send a written inquiry to the support email on our Contact page and include your registered email address.
Transaction records linked to Rocket, Upay, or Bank Transfer activity are kept for a period set by applicable rules in your region. We will tell you the exact retention period before we process your closure request, so you know what stays on file and why.
Yes. If a Rocket or Upay reference is linked incorrectly, go to account settings to update it, or contact support with the correct detail and your account reference. For Bank Transfer records, include the transaction date and amount so we can locate the entry quickly.
Use the live chat in the account area or the support email published on gbg99. State that your message relates to a privacy or data matter. For complaints that require a formal response, the email route creates a written record we can follow up on directly.